Refund Policy

Last updated: August 2026

1. Single-issue sessions

If we're unable to resolve the specific issue quoted during your session, you will not be charged the diagnostic fee for that session. If you were already charged, we'll issue a full refund for that session within 5–7 business days.

2. Monthly plans

Standard and Priority plans are billed monthly and can be cancelled at any time before the next billing date to avoid renewal. We do not prorate refunds for partially used monthly periods, except where required by law.

3. Requesting a refund

To request a refund, email support@printtechcare.com with your booking details within 14 days of the session. We aim to respond within 2 business days.

4. Not covered

Refunds do not apply where the quoted issue was resolved as described, or where a session was cancelled by you with less than the agreed notice.

5. Contact

Questions about a charge or refund can be sent to support@printtechcare.com or by calling (800) 555-0119.