Terms of Service

Last updated: August 2026

1. Who we are

PrintTech Care ("we", "us") provides independent, remote technical support for home and office printers. These Terms govern your use of our website and services. By booking a session, you agree to these Terms.

2. Scope of services

Our services cover remote setup, driver installation, network configuration, and guided troubleshooting as described on our Services page. We do not perform physical repairs, hardware replacement, or in-warranty manufacturer service.

3. Quotes and booking

We provide a flat-rate quote before any session begins and before requesting payment details. Sessions are booked only after you confirm the quoted price and scope.

4. Remote access

Where a session requires remote access to your device, this is only initiated with your explicit, informed consent, and you may end the session at any time.

5. Limitations of service

We make reasonable efforts to resolve the issue described, but cannot guarantee a fix in every case — for example, where the issue requires hardware repair or manufacturer service. In such cases, we'll tell you plainly and will not charge the diagnostic fee for that session.

6. Payment

Payment is collected only after you approve a quote. Recurring plans renew automatically until cancelled; see our Refund Policy for cancellation details.

7. Limitation of liability

To the extent permitted by law, PrintTech Care is not liable for indirect, incidental, or consequential damages arising from use of our services, beyond the amount paid for the relevant session.

8. Changes to these Terms

We may update these Terms from time to time. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.

9. Contact

Questions about these Terms can be sent to support@printtechcare.com.